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To do this, call 1300 112 376 between 9am and 5pm Monday to Friday. Speed Add-ons let you increase the typical download and upload speeds of your fixed line nbn service. You can take up a speed add on when you're on our Premium plan, on FTTP and selected HFC connections.

To confirm if you can get Superfast or Ultrafast Add-ons, check your address. Credit applied by the second bill. Until 31 July 2021. Customise your nbn plan with your favourite entertainment:Your nbn connection type plays a big role in determining the speeds you can get, and which nbn plans you can choose.

FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises. The nbn satisfaction guarantee applies to new Telstra nbn customers and Telstra customers switching to the nbn with us for the first time.

See full details of our nbn guaranteeThe nbn network has different wholesale speed tiers for different levels of online activity and households. Our nbn plans are based on those speed tiers. Check your address to find out if you can get Superfast or Ultrafast. Use this quick guide to help you work out which nbn speed tier best suits your home and lifestyle. For smaller households browsing, video streaming in SD and online gaming.

Speeds experienced may be lower due to factors including in-home setup and wiring. Standard Plus Evening speeds are not available to most FTTN customers. Premium Evening speed is only available to FTTC, FTTP and HFC customers. Superfast speed is available to FTTP and most HFC customers. Ultrafast speed is available to FTTP and some HFC customers. Cable broadband uses coaxial cable to deliver internet and pay TV services to your home.

Cable broadband is generally faster than ADSL. ADSL uses your copper phone line to deliver internet alongside your phone service. ADSL speeds vary depending on your distance from the exchange. A mobile broadband device is a great option for homes where other connections arent available. Because they're portable they offer internet at home and on the go, with 4G and 5G speeds comparable to cable broadband.

Mbps, or megabits per second is how fast data travels along a network. Mbps is also a measure of the capacity of your internet. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity. Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once.

Your address is eligible for our speed add-ons, which can only be added on to the Premium Speed plan. Upgrade to Superfast speed for 4K Ultra HD and HD video streaming on multiple devices, or Ultrafast speed for amazing 8K Ultra HD video streaming and multiple other devices streaming HD. Both speed add-ons are month-to-month, so you can cancel anytime. If you leave within 24 months, simply pay out your modem. Households on an nbn FTTP connection can add on Superfast or Ultrafast to the Premium Speed plan.

Most households on an nbn HFC connection can add on Superfast, while some can add on Ultrafast. Other tech types are not eligible for speed add-ons.